Process Support Focus Areas

We believe that all our clients are unique and should have a bespoke client experience.

Before the start of any project, in consultation with the client, we design a client specific implementation plan based on the client identified needs and expectations. This gives the client the opportunity to gain access to the correct mix of our skills and expertise. The Action iT team of professionals together with our strategic business partners have, over many years, gained vast experience in the rollout of interventions in defining, implementing, managing and reporting on the Strategic Direction of organisations.

Our approach to process support is depicted above on the right. It shows the capacity areas that should be embedded and supported by an appropriate technology platform. The outputs from the technology platform, which we call Business Intelligence, should assist the organisation in generating all the required outputs to enable the management team to make the required operational decisions to ensure the smooth and sustainable running of their organisation. To ensure that the optimal performance of the business is achieved Capacity must be built in the following focus areas:

Strategic Direction

For any organisation to Perform Well it needs a clearly defined Strategic Intent. This is achieved by defining a clearly defined Strategic Direction, which incorporates the appropriate level of detail for the effective downward cascading of responsibilities and accountabilities to all levels of employees / stakeholders within the organisation. Our team can assist with:

Review of the Performance Management Policy / Framework
Performance Management Training
Review / Development of the Performance Chapters in the Strategic Plan (IDP)
Review / Development of the Annual Plan
Review / Development of Technical Indicator Descriptions
Review / Development of Standard Operating Procedures
Review / Development of Indicator Lead Schedules
Review / Development of Performance Agreements for Managers

Review / Development of Performance Agreements for Middle Managers
Review / Development of Departmental Business Plans
Cascading Performance to lower staff levels
Facilitation of Performance Evaluations
Compilation of Performance Reports
Audit support
Facilitation of Strategic Sessions
Consultations / Engagements with Stakeholders
Compilation of Specialist Reports
Strategy and action plan development
KPI alignment to strategy and action plans

Risk Management

Implementing a clearly defined and managed Risk Management function for the organisation. Our team can assist with:

Risk Management / Evaluation Workshops
Creation / Population Risk Register(s)
Population of risk register(s) and development of risk and control frameworks for the organisation, a division(s), a department(s), a business unit(s) or process based on the results from risk assessment workshops
Conducting fraud risk assessments
Developing fraud prevention methods

Performing control gap analyses
Providing business continuity management support
Assessing and advising on process efficiency
Staff screening and risk profiling
Fraud identification and investigation
Civil and criminal litigation support and expert witness testimony
Review / Development of Risk and Control Matrices
Forensic Support

Governance

King IV on good corporate governance encompasses ethical and effective leadership. Effective leadership ensures that outcomes are achieved effectively and efficiently, and strategic objectives are met. Ethical leadership epitomises integrity, justice, transparency, proficiency, accountability and responsibility. The outcomes of good corporate governance are an ethical culture, legitimacy, effective control and good performance. Our team can assist with:

Review / Development of Code of ethics
Review / Development / Implementation of Performance Management
Policy Design or Redesign
Process or Sub-Process Design or Redesign
Control Design

Assurance services (Internal Audit, External Audit, Combined Assurance design, special audit requests, forensic investigations)
Revenue Assurance
Management reporting and dashboards
M&A reports
Document Governance

Compliance

Clearly defined, communicated, monitored and evaluated Compliance practices against legislative, best practice, policy and procedure and other requirements. Our team can assist with:

Creation / Population Compliance Action Plans
Defining the Compliance Gap
Compliance audits
Compliance software
Control self-assessments

Assurance

Systems and processes to provide for the required level of Assurance across all the disciplines from all the relevant stakeholders. Our team can assist with:

Creation / Population Audit Query Register and Audit Action Plan
Combined Assurance management
Internal Audit Services
Internal Audit policy and process development
Development of annual internal audit plan
Providing objective input into internal audit project planning
Assisting with the design or refinement of Audit and Risk Committee report(s)
Building staff capacity for financial and operational audits
Internal Audit performance management system
Review / Development of Internal Audit Strategy

Review / Development of Internal Audit Policy and Process
Internal Audit Resourcing
Internal Audit Performance Management Support
Annual Audit Plan
Internal Audit Projects
Internal Audit Project Scopes and Plans
Audit Committee Reporting
Application Control Reviews
General Computer Control Reviews
Technical Reviews
IT and IS Governance Reviews
Pre-Quality Assurance Review Readiness Assessment
Continuous Quality Improvement Programme
Coaching of Executives, Managers and Staff

Learning

Clearly defined, communicated and maintained Learning plans, across all disciplines, for all planned activities. Our team can assist with:

Action Assist System Learning Events
Competency Learning Events for all levels of staff
Mentoring
Coaching
Skills Practices
Development of Bespoke Learning Events
Leadership Development