Policy and Process

Policy Design or Redesign

Clear and crisp policies set the ground rules in an organisation. They unambiguously state what is allowed and what is prohibited, how the policies hang together and who is responsible for what.

Process or Sub-Process Design or Redesign

A well-designed process or sub-process creates a clear step-by-step, end-to-end view of what needs to be done and why, reduces operational inefficiencies, establishes accountability and assists with a smooth transition when there is staff turnaround. A process design assessment identifies factors in a process’ design that could affect efficiency and governance quality in the process and recommends how to address the gaps and inefficiencies.