Privacy Policy

Action iT (Pty) Ltd

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when You use the Services provided by Action iT and informs You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve our Services. By using one of our Services, You agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

For the purposes of this Privacy Policy:

1.1 Client means the individual accessing or using a Service(s), or the company, or other legal entity on behalf of which such individual is accessing or using the Service(s), as applicable.

1.2 Company refers to Action iT (Pty) Ltd at 22 Nautilus Circle, Atlantic Beach Estate, Melkbosstrand, 7441.

1.3 Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

1.4 Country refers to: South Africa.

1.5 Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

1.6 Personal Data is any information that relates to an identified or identifiable individual.

1.7 Service refers to the list of services listed in Principle 3 of the Policy.

1.8 Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.

1.9 Usage Data refers to data collected automatically, either generated by the use of a Service or from the Services infrastructure itself (for example, the duration of a page visit).

1.10 Website refers to Action iT (Pty) Ltd accessible from www.actionassist.co.za and Action Assist accessible from https://assist.action4u.co.za

2. Personal Data

In order to make use of the services and in order for Action iT to render professional services, advise or intermediary services accurately the client may have to provide certain personally identifiable information that can be used to contact or identify them.

Personally, identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Address, Postal code, City, Province

3. Use of Your Personal Data

The Company may use Personal Data for the following purposes:

For the performance of a contract: the development, compliance and undertaking of the contract for the products, items or services purchased by the client or of any other contract with Action iT through the Service(s).
To contact: To contact the Client by email, telephone calls, SMS, or other equivalent forms of electronic communication, regarding updates or informative communications related to the products, services and the client portfolio, contracted services, when necessary or reasonable for their implementation.
To provide the client: With news, special offers and general information about other goods, services and events which offered by the Company which are similar to those that have already purchased or enquired about unless the client has opted not to receive such information.
To manage clients’ request: To attend and manage the clients’ requests and instructions.
For other purposes: Action iT may use client information for other purposes, such as data analysis, identifying trends, determining the effectiveness of promotional campaigns and to evaluate and improve the Service, products, services, marketing and client experience.

4. Transfer of Personal Data

Client information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of South Africa or other governmental jurisdiction where the data protection laws may differ than those from South Africa.

The clients consent to this Privacy Policy followed by submission of such information represents agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that data is treated securely and in accordance with this Privacy Policy and no transfer of Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of such data and other personal information.

5. Legal requirements for Disclosure of Personal Data

The Company may disclose Personal Data if such action is necessary to comply with a legal obligation such as:

Required by the Financial Intelligence Centre
Required by the Financial Services Conduct Authority
Required by SAPS
Required by the South African Reserve Bank
Required by South African Revenue Services
Required by a Court of Law

6. Security of Your Personal Data

Action iT will take every reasonable measure to keep data protected however, no method of transmission over the Internet, or method of electronic storage is 100% secure. While Action iT strives to use commercially acceptable means to protect Personal Data, absolute security cannot be guaranteed.

7. Children's Privacy

Action iT does not undertake any business which addresses any person under the age of 16.

8. Policy Principles for the lawful processing of personal information

8.1. Principle 1: Accountability

Action iT will take reasonable steps to ensure that personal information obtained from clients is stored safely and securely.

This includes the following personal information: contact details, financial information, any information required under the FIC and other regulations and any other personal information that may be obtained for the purpose of providing its services to the client.

8.2. Principle 2: Processing limitation

Action iT will collect adequate, relevant and not excessive personal information directly from clients.
Action iT will only process or release client information with their consent, except where it is required to do so by law, regulation, contract etc.

8.3. Principle 3: Specific purpose

Action iT collects specific, explicitly defined and lawful purpose related to a function or activity personal information from clients to enable Action iT to represent them for the purpose of rendering its services which include:
- Access to one or more module(s) on the Action Assist Performance Management system hosted on https://assist.action4u.co.za;
- Access to the Professional Services that can be provided by the Action iT resources;
- Access to the FSP approved Long-Term and Short-Term Deposits that can be provided to clients through the Investec Corporate Cash Management (CCM) Platform.
- Principle 4: Limitation on further processing

8.4. Principle 4: Limitation on further processing

Personal information may not be processed further in a way that is incompatible with the purpose for which the information was collected initially. Action iT collects personal information for the purpose of rendering the professional and / or financial services, and it will only be used for that purpose.

8.5. Principle 5: Information quality

Action iT is responsible for ensuring that client information is complete, up to date, accurate, and not misleading before it is used. This means that it may be necessary to request clients, from time to time, to update their information and confirm that it is still relevant.

8.6. Principle 6: Transparency / Openness

In the instance that personal information is collected from a source other than directly from a client, (E.g., credit checks, AML checks, Astute checks, other portals), the client will be made aware:
- That their information is being collected
- Who is collecting their information by giving them our details;
- Of the specific reason that you are collecting their information.

8.7. Principle 7: Security safeguards

Action iT will ensure technical and organisational measures are maintained to secure the integrity of personal information, and guard against the risk of loss, damage or destruction thereof. Personal information must also be protected against any unauthorised or unlawful access or processing.
Action iT is committed to ensuring that information is only used for legitimate purposes with client consent and only by authorised employees and third parties which have been disclosed.

8.8. Principle 8: Participation of individuals

Clients are entitled to know particulars of their personal information held by Action iT as well as the identity of any authorised employees that had access thereto. Clients are also entitled to correct any information held by Action iT.

Changes to this Privacy Policy

Action iT may be required to update its Privacy Policy from time to time. Clients are advised to review this Privacy Policy periodically for any changes.

Should you have any questions about this Privacy Policy, please contact us on info@actionassist.co.za

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