Process or Sub-Process Design or Redesign

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Objective

Clear guidelines for employees on what steps they need to take to perform a specific duty or complete a specific process

Optimised operational efficiency and effectiveness

Clear roles and responsibilities

 

Delivery mechanism

Document based assessment of policies as well as interactive workshops and one-on-one meetings

Navigate Change workshops to support significant process changes or implementation of new processes

 

Process: Redesign a process or sub-process

  • Obtain copies of the process or sub-process that needs to be reviewed

  • Obtain copies of existing policies associated with the process or sub-process under review

  • Obtain copies of any relevant legislation or regulations

  • Understand the purpose of the process or sub-process

  • Understand the objectives of the process or sub-process

  • Review the current process description of the process or sub-process

  • Assess the adequacy of the process or sub-process considering the above

  • Identify the gaps that need to be addressed in the process or sub-process

  • Design changes to address the gaps

  • Obtain buy-in for the changes from stakeholders

  • Draft an amended process or sub-process

  • Agree action plans with stakeholders to implement the amended process or sub-process

 

Process: Design a new process or sub-process

  • Obtain copies of the policies that affect the new process or sub-process

  • Obtain copies of any relevant legislation or regulations

  • Understand the purpose of the process or sub-process

  • Use workshops and one-on-one meetings to obtain input into the process or sub-process design and requirements

  • Formulate a draft process or sub-process

  • Obtain buy-in for the process or sub-process from stakeholders

  • Agree action plans with stakeholders to implement the policy

 

Outcome

  • A clear step-by-step, end-to-end graphical representation supported by a detailed narrative of what needs to be done to successfully complete a specific process

  • Action plans to implement the changes

  • Action Assist module populated with the action plans if you are subscribed to the Action Assist Modules

 

Relevant fully customisable Action Assist modules