Process or Sub-Process Design or Redesign

Objective

Clear guidelines for employees on what steps they need to take to perform a specific duty or complete a specific process

Optimised operational efficiency and effectiveness

Clear roles and responsibilities

Delivery mechanism

Document based assessment of policies as well as interactive workshops and one-on-one meetings

Navigate Change workshops to support significant process changes or implementation of new processes

Process: Redesign a process or sub-process

Obtain copies of the process or sub-process that needs to be reviewed
Obtain copies of existing policies associated with the process or sub-process under review
Obtain copies of any relevant legislation or regulations
Understand the purpose of the process or sub-process
Understand the objectives of the process or sub-process
Review the current process description of the process or sub-process
Assess the adequacy of the process or sub-process considering the above
Identify the gaps that need to be addressed in the process or sub-process
Design changes to address the gaps
Obtain buy-in for the changes from stakeholders
Draft an amended process or sub-process
Agree action plans with stakeholders to implement the amended process or sub-process

Process: Design a new process or sub-process

Obtain copies of the policies that affect the new process or sub-process
Obtain copies of any relevant legislation or regulations
Understand the purpose of the process or sub-process
Use workshops and one-on-one meetings to obtain input into the process or sub-process design and requirements
Formulate a draft process or sub-process
Obtain buy-in for the process or sub-process from stakeholders
Agree action plans with stakeholders to implement the policy

Outcome

A clear step-by-step, end-to-end graphical representation supported by a detailed narrative of what needs to be done to successfully complete a specific process
Action plans to implement the changes
Action Assist module populated with the action plans if you are subscribed to the Action Assist Modules

Relevant fully customisable Action Assist modules