Course Fact Sheets

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Managing the Service Experience

Give your business the competitive advantage, get to grips with the fundamentals of managing the customer service experience. This essential service course is anchored in the philosophy that effective, efficient, co-ordinated and customer-focused service delivery is what really makes brands stand out

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Presenting with Impact

Effective presentation and public speaking skills are important in business, sales, training, teaching, lecturing, and generally feeling comfortable speaking to a group of people.

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Using Competencies to Recruit and Select

Finding the right fit – people who don’t only have the correct academic qualifications and relevant experience, but the right attitude and necessary soft skills – can be daunting. This workshop equips participants with the knowledge and practical skills needed to interview and select successfully by using competency-based techniques to determine if candidates exhibit both the “softer” and “harder to get at” behaviours.

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!Service – A Customer Service Workshop

Ever changing, increasingly demanding – getting and staying ahead in business today no longer requires meeting customers’ expectations, but consistently exceeding them. Turn your team from customer service staff into Customer Service Champions with this essential workshop aimed at giving them the lifestyle and practical skills, team-focused mindset and customer-centric approach they need to succeed. Because your customers’ perceptions shape your business reality.

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Improving Performance: A Starter guide to the Implementation of Individual Performance in your Municipality

View the fact sheet for more information.