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Terms and Conditions


The information presented and included on the Action iT website(s) is for user information purposes only and is provided by Action iT (Pty) Ltd (hereafter referred to as “Action iT”). While we endeavour to keep the information up to date and correct, Action iT does not make any representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Every effort is made to keep the website(s) up and running smoothly. However, Action iT takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

In no event will Action iT be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this or other Action iT website(s).

Through this website you are able to link to other websites which are not under the control of Action iT. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within the other website(s).

Action Assist

In respect of the use of Action Assist, we would like to draw your attention to the following:

  • The Action Assist pricing is based on a fixed set of criteria and may therefore change on discovering that the level of effort required is lower or higher than expected. This will be discussed and agreed with you beforehand.  Furthermore, our fees are based on the expectation that employees, the provision of documents and responses to request take place within required timeframes;

  • All professional hours will be limited to the hours listed in the agreed upon costing schedule. Any additional support will be charged separately under a scope variation;

  • Our rates are adjusted on an annual basis based on CPIX;

  • The cost of disbursements has been calculated as an estimate (before VAT). Only actual disbursements incurred will be charged and we will make every effort to keep disbursements below the estimate amount, however, should the disbursements exceed the estimate, the subscriber will be charged accordingly.

  • Mileage is charged at the standard SARS agreed rate per kilometre;

  • The project charter and project plan will be signed off by the project sponsor prior to the project commencing;

  • Critical documentation required to undertake the work will be provided by the subscriber’s project sponsor;

  • The subscriber / client will provide for the venue, catering and other expenses related to any workshops or training sessions;

  • All logistical arrangements and invitations to any engagements will be undertaken by the subscriber / client;

  • Any preparation work or work that may be conducted off site will be permitted in order to save on disbursement costs;

  • If the consultants put forward in a proposal document are unavailable for some unforeseen reason, we will replace them with consultants with similar skills;

  • Consultants will be expected to work an eight-hour working day. Any overtime incurred will be documented and invoiced as per the agreed project budget;

  • The subscriber / client will be responsible for the final content of all deliverables and will also be responsible for the submission thereof;

  • The subscriber / client’s management team is responsible for ensuring stakeholder commitment and support for all initiatives;

  • All users will attend the allocated training sessions / events as scheduled;

  • The subscriber / client will ensure that all participants at training sessions will have the required hardware and access the internet at the planned training sessions;

  • Action Assist can be customised to facilitate the integration with an Action iT (Pty) Ltd approved Systems Provider (to be agreed upon with the Project Steering Committee) on the assumption that the Systems Provider allows for the Pull and Push of data;

  • The subscriber / client will be required to log all Help Desk and other calls through the online Action Assist Help Desk. Calls not logged through the defined process will not be attended to and will not form part of the SLA process;

  • Subscription fees may vary depending on the actual consumption (active users) on the database. The price is limited to the identified modules and the number of module users for each module as specified;

  • Additional active module users will attract a user fee of R 75 + VAT per month;

  • Data included in the subscription is set at 5GB. Additional data can be purchased at R 150.00 + VAT per GB;

  • The subscription pricing excludes: VAT, disbursements, implementation, training and support costs;

  • Annual subscription fees are to be paid by the subscriber / client within 30 calendar days from the start of the subscription year;

  • System Support (including access to the online HelpDesk) fees are payable on a prepaid basis in equal monthly instalments on the first working day of each month. The system support includes all offsite support and is included on the principle of fair usage over the subscription period; 

  • The System Support hours of Action Assist are 08h30 to 16h30 Monday to Friday, excluding South African public holidays. All faults must be logged directly with Action iT (Pty) Ltd in the manner prescribed. All calls logged will be acknowledged within four (4) support hours from being logged. All correctly logged requests will be cleared within sixteen (16) support hours unless technical or other circumstances prohibit the clearance in which case the request owner will be notified;

  • Action iT (Pty) Ltd has planned maintenance slots every Sunday from 14h00 to 18h00 during which time user access may be restricted. Should additional time be required a notice giving the necessary details will be posted on Action Assist before the close of Support hours the preceding Thursday;

  • Any modifications and updates to Action Assist modules and module functionality must be contracted through Action iT (Pty) Ltd and are for the account of the subscriber that initiates the request;

  • The subscriber / client will assign a dedicated and competent person/s (and at least one backup person) to act as the Database Administrator of the database;

  • Action iT (Pty) Ltd, at its own discretion, may decide to suspend the availability of Action Assist to the subscriber / client, if after 30 calendar days after the termination of this Agreement, the Agreement has not been replaced with a new Agreement covering the next Action Assist subscription year;

Cookie Policy

We only use functional (or required) cookies that are necessary for this site to function, including those that are necessary for Google Analytics to work. We do analyse the use of this website to measure the audience, but it is de-identified data. In other words, we don't know who you are.


Action iT is committed to ensuring that Personal Information is collected, processed, stored and destroyed in line with our Lawful obligations as set out in the Protection of Personal Information Act, 4 Of 2013.

We do from time to time collect and process personal information. This will relate mainly to the services we offer to you as our client alternatively from suppliers with whom we have a business relationship. The information we collect and the extent to which same is processed will depend on the purpose the information is collected for. We strive to only collect the information we require for a particular purpose.

Disclosure of information

We may disclose your personal information to our service providers who are involved in the delivery of products or services to you. We have agreements in place to ensure that they comply with the privacy requirements as required by the Protection of Personal Information Act.

We may also disclose your information:

•             Where we have a duty or a right to disclose in terms of law or industry codes;

•             Where we believe it is necessary to protect our rights.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure.

We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Correction of your information

You have the right to ask us to update, correct or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate.

You have the right to contact us to enquire whether we are in possession of any of your personal information as well as to verify and/or request correction, deletion or destruction of same. Please take note that there are instances where a fee may be payable as prescribed in the Act.

Should you wish to get in contact with us in this regard please contact us on

We are committed to ensuring to the safe keeping of your information and will continue to improve our security systems to ensure that none or your information is leaked or accessed by unauthorized personnel / third parties.

Please take note that you have the right to complain to the information regulator who can be contracted on:

The Information Regulator

SALU Building, 316 Thabo Sehume Street, Pretoria

Tel: 012406 4818

Fax: 086500 3351


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