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Competency Learning
Our Competency Learning offering includes:
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Using Competencies to Recruit and Select
2 to 3 Day Workshop
Finding the right fit – people who don’t only have the correct academic qualifications and relevant experience, but the right attitude and necessary soft skills – can be daunting. This workshop equips participants with the knowledge and practical skills needed to interview and select successfully by using competency-based techniques to determine if candidates exhibit both the “softer” and “harder to get at” behaviours.
Improving Performance: A Starter guide to the Implementation of Individual Performance in your Municipality
1/2 Day Workshop
Gaining a better understanding of the requirements to implement individual performance within a municipality, understanding the difference between KPAs, KPIs and planning an Performance Implementation Plan.
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Managing the Service Experience
6 Days Workshop
Give your business the competitive advantage, get to grips with the fundamentals of managing the customer service experience. This essential service course is anchored in the philosophy that effective, efficient, co-ordinated and customer-focused service delivery is what really makes brands stand out
Managing Individual Performance: A Practical Approach for Non-HR Practitioners
3 Day Workshop
A three-day facilitated workshop designed to support municipal management to gain a better understanding of the requirements to implement individual performance within their municipal environment as required by Regulation 890. The course is designed to gain a better understanding of key performance areas, key performance indicators and competencies and their role in improving individual performance.
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!Service – A Customer Service Workshop
2 Days Workshop
Ever changing, increasingly demanding – getting and staying ahead in business today no longer requires meeting customers’ expectations, but consistently exceeding them. Turn your team from customer service staff into Customer Service Champions with this essential workshop aimed at giving them the lifestyle and practical skills, team-focused mindset and customer-centric approach they need to succeed. Because your customers’ perceptions shape your business reality.
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