System Support

Action iT provides System Support to paid up Action Assist subscribers. System Support represents the ongoing system support provided to the Action Assist users. The support hours are the hours required to assist the client with system support around the use of Action Assist system and does not include any capacity building or Process Support services on the data captured into the system. We provide two types of System Support:

Basic System Support is the standard level of support provided to subscribers at no additional cost. Basic System Support provides users the ability to log system errors though the Action Assist HelpDesk, receive system updates and obtain Access to our On-line User Manuals.

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