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Modules

The Action Assist system comprises of many modules. This allows our subscribers to utilise to the modules that they specifically require to meet one or more of their institutional performance management challenges.  In this way our subscribers can define their own user experience.

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Performance Suite

The Performance Suite is a collection of Action Assist modules, that when used together, can assist in managing the Organisational and Individual Performance of the organisation. 

 

Module Often Called: Performance Assist

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Strategic Plans

The strategic planning process is very important for any organisation and needs to be carried out before implementing a performance management system.

 

During this process, the leadership team of the municipality needs to define the Vison Statement, Mission Statement and Value Statement of the municipality before they can start the process on agreeing on the service delivery objectives and outcomes.

Module Often Called: IDP Assist, Strategic Plan Assist

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Organisational Performance

The organisational performance management module facilitates the management of organisational performance on a monthly and quarterly basis. 

 

The module includes functionality for the building of SMART Key Performance Indicators, management of time periods, uploading of proof of evidence, and assurance functionality etc. 

 

Module Often Called: SDBIP Assist, APP Assist, Business Plan Assist

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Individual Performance

The Individual Performance Management module assists with the building of individual scorecards (per individual employee) per financial year directly cascaded down from the Annual Plan and / or Job Activities Library (as required).

 

Module Often Called: Individual Performance Assist

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Risks

Risk Assist provides subscribers with a centralised on-line Risk Register(s).

 

Risk Assist assists with the management and addressing of various types of risks identified by the management team of the organisation.

Module Often Called: Risk Assist

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mSCOA Integration

This module facilitates the integration with the Financial Management System of municipalities in South Africa.

 (as per the Local Government Municipal Systems Act No.32 of 2000)

 

Module Often Called: mSCOA Assist.

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Personal Development

PDP Assist facilitates the allocation, tracking and reporting of personal development tasks between the various users in the organisation.

 

Management can track the status of all updated actions at any time. 

 

Module Often Called: PDP Assist

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Actions/Tasks

Action Assist facilitates the allocation, tracking and reporting of tasks between the various users in the organisation. Management can track the status of all updated actions at any time. Users are notified via e-mail of all new actions and progress status updates of actions they have assigned to others.

 

Module Often Called: Task Assist, Action Assist, Compliance Assist

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Employee Information

The Employee Assist module facilitates the management of employee master data required to effectively manage the individual performance management process of the employees in the organisation.

Module Often Called: Employee Assist

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Legislation Library

The Legislation Library acts as a central repository of all the required legislation, regulations, guidelines etc. required by the subscriber for the measurement of compliance within the organisation. 

Module Often Called: Legislation Library

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Job Indicator Library 

This module acts as a central repository for all individual performance indicators that can be included into performance agreements / job descriptions of individuals in the organisation.

 

Module Often Called: Job Indicator Library

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Resolutions

Resolutions Assist helps organisation to effectively manage Board / Council Resolutions.

 

Resolutions are captured onto the system and once submitted, an action is automatically e-mailed to the person responsible for executing the resolution.

Module Often Called: Resolutions Assist

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Complaints/Incidents

Complaints Assist facilitates the organisational management of complaints.

 

Complaints can be received by one or more staff members and are electronically logged and distributed to the department / individual responsible for addressing the complaint(s).

 

The assigned respondent updates the complaint electronically, uploads supporting documentary proof and, once complete, closes the call.

Module Often Called: Complaints Assist

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Queries

Query Assist provides subscribers with a centralised on-line query register.

 

The module assists organisations with the management and clearing of various types of queries.

Module Often Called: Query Assist

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Competency Library 

This module acts as a central repository for all the competencies as defined by Regulation 891 (Municipal Systems Act 32 of 2000)

 

Module Often Called: Competency Library

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